Love Auto Detailing (“Love Auto Detailing,” “we,” “us,” or “our”) operates the website at loveautodetailing.com (the “Site”) and provides mobile and appointment-based auto detailing services throughout Maryland, Washington DC, Northern Virginia, the Annapolis region, and the Eastern Shore. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

We collect the following categories of information when you use the Site or book a service:

• Contact details: name, email address, phone number.
• Vehicle and service details: vehicle make, model, year, condition, requested service, preferred date and time.
• Service location: the address where you would like mobile service performed.
• Account information: if you create an account, your login email and authentication metadata.
• Payment metadata: we use Stripe to process payments. We do not store credit card numbers on our servers; we receive only confirmation details, the last four digits of the card, and transaction status.
• Communications: messages you send us by email, SMS, or web form.
• Technical data: IP address, browser type, device type, and timestamps of basic interactions (such as clicks on call or text buttons) to help us improve the Site.

• To schedule, confirm, perform, and follow up on your detailing appointments.
• To process payments and memberships.
• To send appointment reminders, receipts, and service-related notifications.
• To respond to questions and provide customer support.
• To operate, secure, and improve the Site.
• To comply with legal obligations and enforce our Terms of Use.

We do not sell your personal information. We share information only with service providers that help us run the business, including:

• Hosting and database: our website and customer data are hosted on Lovable Cloud.
• Payments: Stripe processes payments and memberships.
• Email delivery: a transactional email provider sends confirmations, reminders, and receipts.
• Legal: when required by law, court order, or to protect our rights, customers, or staff.

We retain booking and customer records for as long as necessary to provide our services, comply with tax and accounting obligations, and resolve disputes. You may request deletion of your account and personal data at any time by contacting us (see Section 9).

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted transport (HTTPS), row-level access controls on our database, and strict access permissions for staff accounts. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Depending on where you live, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, email us at loveautodetailing1@gmail.com. We will respond within a reasonable time.

The Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

Love Auto Detailing
4500 Crain Hwy, White Plains, MD 20695
Email: loveautodetailing1@gmail.com
Phone: 240-299-8592

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be highlighted on the Site.